New Hope Care Lockhurst Lane
Room S4 Enterprise House, Foleshill Enterprise Park, Courtaulds Way, Coventry, CV6 5NX
West Midlands · Coventry · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2015-03-30 | Requires improvement | new | Unrated→Requires improvement | New Hope Care Lockhurst Lane received a 'Requires Improvement' rating because of significant concerns around staffing instability, inconsistent service delivery, and management challenges, despite staff being caring and treating people with dignity. The service struggled with staff recruitment and retention, leading to missed or late care calls, inadequate cover for double-up visits, and poor communication with service users. While improvements were beginning under new leadership, the instability had created considerable disruption to people's care. |
| 2014-05-14 | Unrated | Unrated→Unrated | — |