Quest Haven Limited - 31 High Street
Horsell Village, Woking, GU21 4UR
South East · Surrey · residential
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Inadequate
- Well-led
- Inadequate
- Effective
- Inadequate
- Responsive
- Inadequate
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2019-10-25 | Inadequate | new | Unrated→Inadequate | Quest Haven Limited received an Inadequate rating because the service failed to make improvements from the previous inspection and continued to breach multiple regulations. Critical failures included unsafe medicine administration and storage, inadequate staffing levels not meeting care plan requirements, unsafe risk management, poor infection control and unhygienic environment, failure to follow Mental Capacity Act principles, ineffective staff training and supervision, and lack of dignity and respect in care delivery. |
| 2019-09-03 | Unrated | Unrated→Unrated | — | |
| 2019-02-16 | Unrated | Unrated→Unrated | — | |
| 2016-07-12 | Unrated | Unrated→Unrated | — | |
| 2014-06-06 | Unrated | Unrated→Unrated | — | |
| 2013-07-25 | Unrated | Unrated→Unrated | — | |
| 2013-02-22 | Unrated | Unrated→Unrated | — | |
| 2011-11-18 | Unrated | Unrated→Unrated | — |