Future Care & Support Service
Cobalt Square 13th Floor, 83 Hagley Road, Birmingham, B16 8QG
West Midlands · Birmingham · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Requires improvement
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2019-05-08 | Requires improvement | new | Unrated→Requires improvement | Future Care & Support Service received a 'Requires Improvement' rating because critical safety and governance issues identified at the previous inspection had not been adequately addressed. The service lacked robust systems to monitor call attendance (resulting in ongoing late and missed calls for one person), ensure accurate risk assessments, analyse incidents for learning, and maintain proper records of people's needs. Additionally, governance failures included a breach of regulations around quality assurance and failure to maintain accurate registration details. |
| 2018-08-23 | Unrated | Unrated→Unrated | — | |
| 2016-02-10 | Unrated | Unrated→Unrated | — | |
| 2013-08-08 | Unrated | Unrated→Unrated | — | |
| 2012-11-06 | Unrated | Unrated→Unrated | — | |
| 2012-01-26 | Unrated | Unrated→Unrated | — |