The Willows
Muriel Kenny Court, Hethersett, NR9 3EZ
East · Norfolk · residential
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-03-18 | Requires improvement | new | Unrated→Requires improvement | The Willows received a 'Requires Improvement' rating because safeguarding systems failed to identify and respond to incidents of restrictive practice, staffing levels did not meet people's commissioned support hours leading to reduced community engagement, and governance systems were ineffective in identifying and addressing regulatory breaches. Whilst staff worked collaboratively with external professionals and medicines were managed safely, systemic failures in oversight and person-centred care planning undermined the quality and safety of the service. |
| 2018-06-06 | Unrated | Unrated→Unrated | — | |
| 2015-12-05 | Unrated | Unrated→Unrated | — | |
| 2014-03-15 | Unrated | Unrated→Unrated | — | |
| 2012-12-15 | Unrated | Unrated→Unrated | — | |
| 2011-11-15 | Unrated | Unrated→Unrated | — |