Phoenix House
The Drove, Northbourne, Deal, CT14 0LN
South East · Kent · residential
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Requires improvement
- Well-led
- Inadequate
- Effective
- Inadequate
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2020-11-10 | Inadequate | new | Unrated→Inadequate | Phoenix House received an Inadequate rating because it failed to keep people safe from harm, with poor risk management, inadequate safeguarding responses, and inconsistent medicine administration. The service lacked sufficient trained staff, ineffective leadership with no sustained improvements despite seven consecutive inspections at 'Requires Improvement' or 'Inadequate', and the provider had not implemented previous recommendations or addressed repeatedly identified concerns. |
| 2019-12-21 | Unrated | Unrated→Unrated | — | |
| 2018-10-19 | Unrated | Unrated→Unrated | — | |
| 2018-05-01 | Unrated | Unrated→Unrated | — | |
| 2017-08-05 | Unrated | Unrated→Unrated | — | |
| 2017-01-28 | Unrated | Unrated→Unrated | — | |
| 2015-12-16 | Unrated | Unrated→Unrated | — | |
| 2013-10-15 | Unrated | Unrated→Unrated | — | |
| 2013-05-09 | Unrated | Unrated→Unrated | — | |
| 2011-01-11 | Unrated | Unrated→Unrated | — |