Universal Care Services Hinckley
Carr House, Unit 1, Hawley Road, Hinckley, LE10 0PR
East Midlands · Leicestershire · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2020-02-13 | Requires improvement | new | Unrated→Requires improvement | Universal Care Services Hinckley received a 'Requires Improvement' rating because although the service demonstrated good caring practices and effective care delivery, significant concerns remained about safety, responsiveness and leadership. Key issues included inconsistent medicines recording, missed calls and call time problems, difficulty contacting the office, and the absence of a registered manager, despite improvements being made in several areas since the previous inspection. |
| 2018-09-25 | Unrated | Unrated→Unrated | — | |
| 2017-05-17 | Unrated | Unrated→Unrated | — | |
| 2015-07-10 | Unrated | Unrated→Unrated | — |