Heath Lodge Care Services Limited Surrey
Suites 1 & 2, The Monument, 45-47 Monument Hill, Weybridge, KT13 8RN
South East · Surrey · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2018-11-30 | Requires improvement | new | Unrated→Requires improvement | Heath Lodge Care Services received a 'Requires Improvement' rating overall because although significant progress has been made since the previous inadequate inspection, critical governance issues persist. Most notably, staff continue to leave people's visits early to reach the next call due to insufficient travel time being scheduled, which represents a breach of regulations and potential financial abuse. Additionally, while safeguarding, care quality, and staff improvements are evident, the provider has not yet embedded and sustained the necessary changes to achieve a good rating. |
| 2018-05-09 | Unrated | Unrated→Unrated | — | |
| 2017-02-23 | Unrated | Unrated→Unrated | — | |
| 2014-04-01 | Unrated | Unrated→Unrated | — | |
| 2013-12-20 | Unrated | Unrated→Unrated | — | |
| 2013-04-23 | Unrated | Unrated→Unrated | — |