Charter Care (West Midlands) Limited (B69)
84 Birmingham Street, Oldbury, B69 4EB
West Midlands · Sandwell · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2019-05-14 | Requires improvement | new | Unrated→Requires improvement | Charter Care received a 'Requires Improvement' rating because although staff provided caring, effective support and people felt safe day-to-day, there were significant governance and recruitment concerns. Unsafe recruitment practices occurred when staff started work before Disclosure and Barring Service checks were returned, care plans lacked sufficient detail for complex needs, and audits failed to identify emerging problems or patterns. |
| 2016-10-06 | Unrated | Unrated→Unrated | — | |
| 2014-10-24 | Unrated | Unrated→Unrated | — | |
| 2014-04-29 | Unrated | Unrated→Unrated | — | |
| 2013-12-04 | Unrated | Unrated→Unrated | — | |
| 2013-02-21 | Unrated | Unrated→Unrated | — | |
| 2012-02-24 | Unrated | Unrated→Unrated | — | |
| 2011-09-16 | Unrated | Unrated→Unrated | — |