Heatherside House Care Centre
Dousland, Yelverton, PL20 6NN
South West · Devon · residential
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Requires improvement
- Well-led
- Inadequate
- Effective
- Requires improvement
- Responsive
- Inadequate
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2021-06-23 | Unrated | Unrated→Unrated | — | |
| 2021-06-23 | Unrated | Unrated→Unrated | — | |
| 2021-06-23 | Inadequate | new | Unrated→Inadequate | Heatherside House received an Inadequate rating because it failed to protect people from abuse and avoidable harm, did not provide person-centred care, and had poor leadership that failed to implement necessary improvements despite multiple previous inspections. The service had inadequate safeguarding systems, insufficient staffing levels, poor infection control practices, and a disabling institutional culture that limited people's choices and opportunities. |
| 2021-04-30 | Unrated | Unrated→Unrated | — | |
| 2021-01-05 | Unrated | Unrated→Unrated | — | |
| 2018-11-22 | Unrated | Unrated→Unrated | — | |
| 2018-02-17 | Unrated | Unrated→Unrated | — | |
| 2017-06-29 | Unrated | Unrated→Unrated | — | |
| 2016-03-04 | Unrated | Unrated→Unrated | — | |
| 2014-01-25 | Unrated | Unrated→Unrated | — | |
| 2012-11-03 | Unrated | Unrated→Unrated | — | |
| 2012-08-17 | Unrated | Unrated→Unrated | — |