Better Healthcare Services (Luton)
105 Park Street, Luton, LU1 3HG
East · Luton · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2021-02-17 | Requires improvement | new | Unrated→Requires improvement | Better Healthcare Services (Luton) received a 'Requires Improvement' rating due to significant safety concerns arising from widespread missed and late care visits that prevented people receiving timely care and medicines. The service also lacked robust quality assurance processes and management oversight, with inconsistent risk assessments, incomplete care records, and inadequate staff supervision that failed to ensure consistent standards of care. |
| 2019-12-11 | Unrated | Unrated→Unrated | — | |
| 2017-07-05 | Unrated | Unrated→Unrated | — | |
| 2015-07-14 | Unrated | Unrated→Unrated | — | |
| 2014-10-21 | Unrated | Unrated→Unrated | — | |
| 2014-02-15 | Unrated | Unrated→Unrated | — | |
| 2013-09-27 | Unrated | Unrated→Unrated | — | |
| 2012-05-31 | Unrated | Unrated→Unrated | — | |
| 2011-06-16 | Unrated | Unrated→Unrated | — |