Extra Hands of Heacham Limited - Broadland Office
Unit A10 Abbeyfarm Commercial Park, Southwell Road, Horsham St Faiths, Norwich, NR10 3JU
East · Norfolk · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2021-06-12 | Requires improvement | new | Unrated→Requires improvement | The service remained rated 'Requires Improvement' due to ongoing governance issues, specifically incomplete and inaccurate care records lacking risk assessments for people's health conditions, medicines, and communication needs. Whilst people received responsive, caring support from knowledgeable, consistent staff and no actual harm was identified, systems were not robust enough to effectively manage safety. The provider failed to implement sufficiently improved record-keeping practices despite being required to do so following the previous inspection. |
| 2019-10-02 | Unrated | Unrated→Unrated | — | |
| 2016-09-20 | Unrated | Unrated→Unrated | — | |
| 2013-05-15 | Unrated | Unrated→Unrated | — | |
| 2012-12-12 | Unrated | Unrated→Unrated | — |