Better Support Staffing - Main Office
1st Floor, Romer House, 132 Lewisham High Street, London, SE13 6EE
London · Lewisham · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-06-10 | Requires improvement | new | Unrated→Requires improvement | The service received a 'Requires Improvement' rating because although the registered manager provided caring, effective, and responsive care, there were significant shortcomings in safety and governance. The provider's quality audits failed to identify gaps in risk assessments and medicines management records, meaning unsafe practice went undetected. These governance failures meant the service could not reliably protect people from harm if new staff were employed. |