London Borough of Waltham Forest, Independent Living Team
Willow House, 869 Forest Road, Walthamstow, London, E17 4UH
London · Waltham Forest · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2019-07-30 | Requires improvement | new | Unrated→Requires improvement | The service was rated 'Requires Improvement' overall because whilst staff provided caring, effective care and people were generally happy, there were significant gaps in the governance and safety systems. The provider's quality assurance processes failed to identify important inconsistencies in care planning, risk assessment documentation, and complaint record-keeping. Additionally, risks related to specific health conditions were not always properly recorded in care files, placing people at potential risk of harm. |
| 2019-01-17 | Unrated | Unrated→Unrated | — | |
| 2018-07-10 | Unrated | Unrated→Unrated | — | |
| 2018-05-11 | Unrated | Unrated→Unrated | — | |
| 2016-09-17 | Unrated | Unrated→Unrated | — | |
| 2014-04-04 | Unrated | Unrated→Unrated | — |