Louise House
Meole Brace, Roman Road, Shrewsbury, SY3 9JT
West Midlands · Shropshire · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Requires improvement
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2021-07-24 | Requires improvement | new | Unrated→Requires improvement | Louise House (Headway Shropshire) received a 'Requires Improvement' rating because people did not receive consistently high-quality or safe care. Key issues included inconsistent staffing arrangements where people were often supported by unfamiliar staff who did not know their needs, care plans that were outdated and did not reflect current preferences, and gaps in staff training and supervision. Whilst the provider had made some improvements since the last inspection and was no longer in breach of regulations, further work was needed to ensure person-centred, effective and well-led services. |
| 2019-08-14 | Unrated | Unrated→Unrated | — | |
| 2016-11-01 | Unrated | Unrated→Unrated | — | |
| 2013-12-13 | Unrated | Unrated→Unrated | — | |
| 2012-10-18 | Unrated | Unrated→Unrated | — |