Southbank
4 Southbank Close, Hereford, HR1 2TQ
West Midlands · Herefordshire, County of · residential
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Requires improvement
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-10-25 | Requires improvement | new | Unrated→Requires improvement | Southbank received a 'Requires Improvement' rating because whilst some safety improvements were made (particularly around medication management), the service continues to breach governance regulations. Leadership has been inconsistent due to staff changes, quality assurance processes remain weak with unclear accountability for improvements, and the care environment continues to deteriorate with worn fixtures and furnishings that do not promote people's dignity or independence. |
| 2023-01-11 | Unrated | Unrated→Unrated | — |