Pilgrims Lodge Residential Home
10-12 Pilgrims Way, Canterbury, CT1 1XT
South East · Kent · residential
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2017-07-11 | Requires improvement | new | Unrated→Requires improvement | Pilgrims Lodge received a 'Requires Improvement' rating because whilst staff demonstrated caring attitudes and sufficient staffing was in place, the service had significant governance failures and operational shortcomings. The provider failed to recruit a registered manager following the previous one's departure (a registration requirement), and there were multiple breaches including unsafe recruitment practices, inadequate emergency procedures, poor medicine auditing, and lack of leadership oversight affecting service quality. |
| 2015-05-13 | Unrated | Unrated→Unrated | — | |
| 2014-01-16 | Unrated | Unrated→Unrated | — | |
| 2013-04-10 | Unrated | Unrated→Unrated | — | |
| 2013-03-02 | Unrated | Unrated→Unrated | — | |
| 2012-06-01 | Unrated | Unrated→Unrated | — |