Haven Home Care Limited
34 Town Wall, The Headland, Hartlepool, TS24 0JQ
North East · Hartlepool · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2016-09-28 | Requires improvement | new | Unrated→Requires improvement | Haven Home Care Limited received a 'Requires improvement' rating because of significant governance and safety failures, despite people receiving caring, responsive support. Critical issues included lack of effective medicines audits, care workers providing unsupervised care without completed recruitment checks, overdue essential training for most staff, and absence of a business continuity plan. |
| 2015-07-30 | Unrated | Unrated→Unrated | — | |
| 2014-07-19 | Unrated | Unrated→Unrated | — | |
| 2013-11-01 | Unrated | Unrated→Unrated | — | |
| 2012-08-12 | Unrated | Unrated→Unrated | — | |
| 2012-03-06 | Unrated | Unrated→Unrated | — |