Hillswood House Care Home
15 The Avenue, Kidsgrove, Stoke-on-trent, ST7 1AQ
West Midlands · Staffordshire · residential
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-07-27 | Requires improvement | new | Unrated→Requires improvement | Hillswood House received a 'Requires Improvement' rating overall because of inconsistencies in safety and leadership, despite demonstrating good effectiveness and responsiveness in care delivery. Quality assurance processes failed to identify safety hazards such as non-compliant window restrictors and outdated fire risk assessments, and cleanliness standards were not consistently maintained across all staff to support infection control. |