Maxnom Care Agency
1A Brunts Lane, Biggleswade, SG18 0LY
East · Central Bedfordshire · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Requires improvement
- Well-led
- Inadequate
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2015-07-29 | Requires improvement | new | Unrated→Requires improvement | Maxnom Care Agency received a 'Requires Improvement' rating overall with 'Inadequate' for leadership, due to systematic failures in governance, record-keeping, and safety management. The provider lacked basic quality assurance systems, did not maintain proper documentation, failed to follow safe recruitment practices, and did not identify or address serious concerns about call times, medication management, and care quality. Leadership was inadequate because there were no audits, action plans, or mechanisms to monitor service safety and quality. |