Sunderland Home Care Associates (20-20) Limited
SES Building, 44 Mowbray Road, Sunderland, SR2 8EL
North East · Sunderland · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2016-04-15 | Requires improvement | new | Unrated→Requires improvement | The service received a 'Requires Improvement' rating because care records lacked essential information, risk assessments were not regularly updated to reflect changes in people's needs, and quality assurance processes did not adequately oversee record-keeping standards. Although people and relatives were satisfied with the caring nature of staff and the training provided was good, significant concerns about documentation, risk management, and leadership oversight meant the service did not consistently meet regulatory requirements. |
| 2014-01-14 | Unrated | Unrated→Unrated | — | |
| 2013-07-12 | Unrated | Unrated→Unrated | — | |
| 2012-04-20 | Unrated | Unrated→Unrated | — | |
| 2011-09-28 | Unrated | Unrated→Unrated | — |