Pilgrim Homes - Shottermill House
Liphook Road, Haslemere, GU27 1NX
South East · Surrey · residential
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Requires improvement
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2016-07-15 | Requires improvement | new | Unrated→Requires improvement | Pilgrim Homes - Shottermill House received a 'Requires Improvement' rating because the service failed to adequately assess and manage risks to people's safety, did not properly implement the Mental Capacity Act and Deprivation of Liberty Safeguards, and lacked effective quality monitoring systems. Care plans were not always current or reflective of people's needs, staff did not consistently receive appropriate training, and the provider failed to notify CQC of important incidents. |
| 2014-03-20 | Unrated | Unrated→Unrated | — | |
| 2013-03-06 | Unrated | Unrated→Unrated | — | |
| 2011-11-21 | Unrated | Unrated→Unrated | — |