React Homecare Ltd
7 Wards End, Loughborough, LE11 3HA
East Midlands · Leicestershire · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Requires improvement
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-07-14 | Requires improvement | new | Unrated→Requires improvement | React Homecare Ltd received a 'Requires Improvement' rating across all five key questions because of significant shortcomings in staffing deployment, staff training assurance, and personalised care delivery. The service failed to meet agreed call times for a substantial proportion of care visits, could not guarantee staff had received necessary training, and did not provide continuity of care due to insufficient local staff. Despite some positive aspects such as safe recruitment practices and kind staff attitudes, these systemic failures meant people's needs were not consistently met and their daily routines were negatively affected. |