Coolhaze
119 Howard Road, Plymstock, Plymouth, PL9 7ER
South West · Plymouth · residential
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2020-09-26 | Requires improvement | new | Unrated→Requires improvement | Coolhaze was rated Requires Improvement because the service failed to maintain effective governance and quality assurance systems, resulting in inaccurate care records and insufficient safety checks that put people at risk. Whilst staff were supportive and medicines were managed safely, the provider's internal audits did not identify serious safety concerns until after a local authority safeguarding investigation began. |
| 2018-07-14 | Unrated | Unrated→Unrated | — | |
| 2017-10-04 | Unrated | Unrated→Unrated | — | |
| 2017-04-26 | Unrated | Unrated→Unrated | — | |
| 2015-06-22 | Unrated | Unrated→Unrated | — | |
| 2014-07-03 | Unrated | Unrated→Unrated | — | |
| 2013-11-14 | Unrated | Unrated→Unrated | — | |
| 2013-03-27 | Unrated | Unrated→Unrated | — | |
| 2011-08-31 | Unrated | Unrated→Unrated | — |