Phoenix House
122 Bromyard Road, St Johns, Worcester, WR2 5DJ
West Midlands · Worcestershire · residential
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2019-10-10 | Requires improvement | new | Unrated→Requires improvement | Phoenix House requires improvement overall because the registered manager did not have adequate oversight of the service to ensure it was running safely and effectively. While staff were caring and the service was responsive to people's needs, there were significant concerns about inconsistent risk management (particularly regarding choking), unsafe medicine administration practices, and insufficient quality assurance monitoring to identify and drive continuous improvement. |
| 2019-07-10 | Unrated | Unrated→Unrated | — | |
| 2016-04-02 | Unrated | Unrated→Unrated | — | |
| 2014-06-11 | Unrated | Unrated→Unrated | — | |
| 2013-12-07 | Unrated | Unrated→Unrated | — | |
| 2012-10-17 | Unrated | Unrated→Unrated | — | |
| 2012-04-02 | Unrated | Unrated→Unrated | — | |
| 2012-02-02 | Unrated | Unrated→Unrated | — | |
| 2011-10-03 | Unrated | Unrated→Unrated | — |