SureCare Mid Surrey
Alma House, Alma Road, Reigate, RH2 0AX
South East · Surrey · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Requires improvement
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-07-11 | Requires improvement | new | Unrated→Requires improvement | SureCare Mid Surrey received a 'Requires Improvement' rating because of inconsistent safety practices around medicines administration records, gaps in Mental Capacity Act assessments and documentation, and insufficient oversight of the registered manager's practice due to understaffing. Whilst people reported feeling safe and receiving caring, responsive support, the service lacked the governance and quality assurance systems needed to ensure consistent, safe delivery. |