Knowsley Road

4-6 Knowsley Road, Rock Ferry, Birkenhead, CH42 1QG

North West · Wirral · residential

Requires improvement

Key question ratings

Safe
Good
Caring
Requires improvement
Well-led
Requires improvement
Effective
Requires improvement
Responsive
Requires improvement

Inspection history

PublishedOverallChangeTransitionAI summary
2015-04-13Requires improvementnewUnratedRequires improvementThe location received a 'Requires Improvement' rating because whilst safety and medication management were good, there were significant failings in dignity, choice, and person-centred care. Staff lacked understanding of the Mental Capacity Act and Deprivation of Liberty Safeguards, people had no meaningful choice over daily activities such as meals, and the management did not demonstrate person-centred or transparent leadership practices.
2014-02-27UnratedUnratedUnrated
2012-08-14UnratedUnratedUnrated