Caring Connections - Wigan
Unit 15-17 Pemberton Business Centre, Enterprise House, Richmond Hill, Pemberton, Wigan, WN5 8AA
North West · Wigan · domiciliary
Requires improvement
Key question ratings
- Safe
- Requires improvement
- Caring
- Good
- Well-led
- Requires improvement
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2023-05-25 | Requires improvement | new | Unrated→Requires improvement | Caring Connections Wigan received a 'Requires Improvement' rating because care visits were not consistently completed at the agreed times as stated in people's care plans, and governance systems had not adequately identified and addressed this issue. Whilst people received caring, effective, and responsive care from well-trained staff, the inconsistent visit timings and weaknesses in management oversight and quality monitoring meant some aspects of safety and leadership required improvement. |