Golden Heart Healthcare Services Limited
2 Stonecot Close, Sutton, SM3 9HR
London · Sutton · domiciliary
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Good
- Well-led
- Inadequate
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2017-06-09 | Inadequate | new | Unrated→Inadequate | Golden Heart Healthcare Services received an 'Inadequate' rating because it failed to make promised improvements following a previous inspection and continued to breach multiple regulations. The provider had not implemented safe recruitment practices, maintained inadequate risk assessments, failed to provide proper staff training and supervision, and lacked quality assurance systems. Most critically, the service provided care from staff who had not been properly vetted, and the registered manager did not notify the CQC of safeguarding concerns as legally required. |
| 2016-10-14 | Unrated | Unrated→Unrated | — |