Victoria House
2-4 Ennerdale Road, Kew, Richmond, TW9 3PG
London · Richmond upon Thames · residential
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Requires improvement
- Well-led
- Inadequate
- Effective
- Requires improvement
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-10-12 | Inadequate | new | Unrated→Inadequate | Victoria House received an Inadequate rating because it failed to ensure people were safe from avoidable harm due to inadequate risk management, insufficient staffing levels, and poor governance systems. Critical failures included unmonitored health risks (particularly during a heatwave), incomplete care records that did not reflect support provided, and ineffective monitoring systems that failed to identify or resolve shortfalls identified at the previous inspection. |
| 2022-04-07 | Unrated | Unrated→Unrated | — | |
| 2019-02-23 | Unrated | Unrated→Unrated | — | |
| 2018-01-23 | Unrated | Unrated→Unrated | — | |
| 2016-01-12 | Unrated | Unrated→Unrated | — | |
| 2015-01-29 | Unrated | Unrated→Unrated | — | |
| 2013-10-12 | Unrated | Unrated→Unrated | — | |
| 2013-02-02 | Unrated | Unrated→Unrated | — | |
| 2011-11-07 | Unrated | Unrated→Unrated | — |