Heron House
St Augustines, Sweechbridge Road, Herne Bay, CT6 6TB
South East · Kent · residential
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Good
- Well-led
- Inadequate
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2021-10-27 | Inadequate | new | Unrated→Inadequate | Heron House received an Inadequate rating because people were not safe and at significant risk of avoidable harm. The provider failed to assess and manage risks effectively, did not safeguard people from abuse, deployed insufficiently trained staff, and had poor governance with no registered manager in place. Despite being given the opportunity to improve after the previous inspection, the service further deteriorated and the provider failed to address fundamental concerns. |
| 2020-09-24 | Unrated | Unrated→Unrated | — | |
| 2018-03-16 | Unrated | Unrated→Unrated | — | |
| 2015-10-23 | Unrated | Unrated→Unrated | — | |
| 2013-09-24 | Unrated | Unrated→Unrated | — | |
| 2013-01-05 | Unrated | Unrated→Unrated | — | |
| 2011-10-04 | Unrated | Unrated→Unrated | — |