Merstone Hall
20-22 Florence Road, Boscombe, Bournemouth, BH5 1HF
South West · Bournemouth, Christchurch and Poole · nursing
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Inadequate
- Well-led
- Inadequate
- Effective
- Inadequate
- Responsive
- Inadequate
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2018-04-14 | Inadequate | new | Unrated→Inadequate | Merstone Hall received an Inadequate rating across all five key questions because the home failed to provide safe, effective, or caring care to its residents. Serious systemic failures including unsafe medicines management, inadequate staffing, poor record-keeping, unsafe recruitment practices, and failure to meet residents' basic needs such as hydration, repositioning, and continence care placed people at significant risk of harm. The provider and registered manager did not respond to feedback from health and social care professionals, and the home ultimately closed on 28 March 2018. |
| 2016-07-15 | Unrated | Unrated→Unrated | — | |
| 2016-02-17 | Unrated | Unrated→Unrated | — | |
| 2015-05-06 | Unrated | Unrated→Unrated | — | |
| 2013-05-25 | Unrated | Unrated→Unrated | — | |
| 2013-01-11 | Unrated | Unrated→Unrated | — | |
| 2012-08-08 | Unrated | Unrated→Unrated | — | |
| 2011-08-18 | Unrated | Unrated→Unrated | — | |
| 2011-03-02 | Unrated | Unrated→Unrated | — |