inTouch Home Care
Sutherland House, Matlock Road, Coventry, CV1 4JQ
West Midlands · Coventry · domiciliary
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Inadequate
- Well-led
- Inadequate
- Effective
- Inadequate
- Responsive
- Inadequate
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-07-21 | Inadequate | new | Unrated→Inadequate | inTouch Home Care received an Inadequate rating because the provider failed to make improvements following previous inspections, with governance systems remaining ineffective and the quality and safety of the service deteriorating significantly. Critical failures in safeguarding, medicines management, staff training, and person-centred care exposed people to avoidable harm, while leadership was unable to learn lessons or sustain improvements. |
| 2020-10-21 | Unrated | Unrated→Unrated | — | |
| 2019-06-04 | Unrated | Unrated→Unrated | — | |
| 2016-11-16 | Unrated | Unrated→Unrated | — | |
| 2013-12-06 | Unrated | Unrated→Unrated | — | |
| 2013-01-04 | Unrated | Unrated→Unrated | — | |
| 2012-01-03 | Unrated | Unrated→Unrated | — |