Comfort Call (Salford)
Barton Hall Business Centre, Hardy Street, Eccles, Manchester, M30 7NB
North West · Salford · domiciliary
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Good
- Well-led
- Inadequate
- Effective
- Good
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2016-06-28 | Inadequate | new | Unrated→Inadequate | Comfort Call (Salford) received an Inadequate rating due to critical failures in medication safety and staff deployment. The service failed to protect people against risks associated with safe medication management, including incomplete records, incorrect dosing (particularly dangerous with Warfarin), and untimely administration. Additionally, insufficient staffing meant visits were frequently late or missed, with staff allocated multiple simultaneous calls, and management had not implemented effective systems to monitor or improve these serious safety concerns. |
| 2016-01-20 | Unrated | Unrated→Unrated | — | |
| 2014-07-29 | Unrated | Unrated→Unrated | — |