Carlton House
30 Chatsworth Road, Croydon, CR0 1BN
London · Croydon · residential
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Requires improvement
- Well-led
- Inadequate
- Effective
- Inadequate
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2018-07-26 | Inadequate | new | Unrated→Inadequate | Carlton House received an Inadequate rating because it failed to maintain basic standards of safety, care quality, and governance across multiple inspections. Serious breaches persisted including unsafe premises (excessive hot water temperatures, poor maintenance), inadequate risk assessments, non-compliance with Mental Capacity Act requirements, poor cleanliness, and failure to properly report safeguarding incidents to regulators. Despite previous action plans, the service demonstrated minimal improvement and the registered manager lacked the competency to address systemic failures. |
| 2017-12-13 | Unrated | Unrated→Unrated | — | |
| 2017-05-27 | Unrated | Unrated→Unrated | — | |
| 2016-07-05 | Unrated | Unrated→Unrated | — | |
| 2016-03-18 | Unrated | Unrated→Unrated | — | |
| 2013-11-13 | Unrated | Unrated→Unrated | — | |
| 2013-03-26 | Unrated | Unrated→Unrated | — | |
| 2012-02-09 | Unrated | Unrated→Unrated | — |