Comfort Call - Kilbourn House
Kilbourn House, Newlyn Road, Newcastle Upon Tyne, NE3 3JX
North East · Newcastle upon Tyne · domiciliary
Good
Key question ratings
- Safe
- Good
- Caring
- Good
- Well-led
- Good
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2021-07-10 | Good | new | Unrated→Good | Comfort Call - Kilbourn House received a Good rating across all five key questions because the service consistently provided safe, caring, and well-led care to 77 people in extra care housing. Despite initial concerns about staffing and care quality prompting a focused inspection, inspectors found no evidence of harm, with people and relatives expressing high satisfaction with the compassionate and person-centred support they received. |
| 2019-11-28 | Unrated | Unrated→Unrated | — | |
| 2017-05-11 | Unrated | Unrated→Unrated | — |