The Haven
High Street, Littleton Pannell, Devizes, SN10 4ES
South West · Wiltshire · residential
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Good
- Well-led
- Inadequate
- Effective
- Good
- Responsive
- Good
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2022-03-29 | Inadequate | new | Unrated→Inadequate | The Haven received an Inadequate rating because the provider failed to ensure people's safety, maintain proper governance, and meet their legal responsibilities. Critical failures included a five-week period without hot water, inadequately investigated injuries and bruising to residents, poor infection control practices, fragile staffing arrangements with excessive reliance on agency staff, and the provider's failure to notify relevant authorities of serious incidents despite previous warning notices. |
| 2022-02-25 | Unrated | Unrated→Unrated | — | |
| 2022-01-28 | Unrated | Unrated→Unrated | — | |
| 2022-01-27 | Unrated | Unrated→Unrated | — | |
| 2021-02-06 | Unrated | Unrated→Unrated | — | |
| 2018-08-09 | Unrated | Unrated→Unrated | — | |
| 2017-05-16 | Unrated | Unrated→Unrated | — | |
| 2017-01-21 | Unrated | Unrated→Unrated | — | |
| 2015-06-30 | Unrated | Unrated→Unrated | — | |
| 2015-02-09 | Unrated | Unrated→Unrated | — | |
| 2013-11-06 | Unrated | Unrated→Unrated | — | |
| 2013-01-09 | Unrated | Unrated→Unrated | — |