Haven House Residential Care Home
Limecroft Road, Knaphill, Woking, GU21 2TH
South East · Surrey · residential
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Inadequate
- Well-led
- Inadequate
- Effective
- Inadequate
- Responsive
- Inadequate
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2017-03-18 | Inadequate | new | Unrated→Inadequate | Haven House received an Inadequate rating across all five key questions because it failed to provide safe, effective, caring, responsive or well-led care. Critical failures included insufficient staffing levels leaving people unsupported, absent risk assessments and safeguarding measures, untrained staff managing people with complex mental health needs, and a culture where the service's routines took priority over individual dignity and choice. |
| 2016-09-06 | Unrated | Unrated→Unrated | — | |
| 2016-06-21 | Unrated | Unrated→Unrated | — | |
| 2015-12-09 | Unrated | Unrated→Unrated | — | |
| 2014-08-19 | Unrated | Unrated→Unrated | — | |
| 2013-11-28 | Unrated | Unrated→Unrated | — | |
| 2013-11-23 | Unrated | Unrated→Unrated | — | |
| 2013-05-24 | Unrated | Unrated→Unrated | — |