Hales Group Limited - Thetford
Pal House, 2 Market Place, Thetford, IP24 2AH
East · Norfolk · domiciliary
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Good
- Well-led
- Inadequate
- Effective
- Good
- Responsive
- Requires improvement
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2021-07-09 | Inadequate | new | Unrated→Inadequate | The service was rated Inadequate because of serious and widespread failures in safety and leadership. People were not receiving their medicines on time, care calls were frequently missed or late, and risks to health were poorly managed. The provider had failed to implement effective quality assurance systems despite having been in breach of regulations since 2015 and had not acted on concerns repeatedly raised by staff, people using the service, and regulators. |
| 2019-11-22 | Unrated | Unrated→Unrated | — | |
| 2018-05-19 | Unrated | Unrated→Unrated | — | |
| 2017-03-02 | Unrated | Unrated→Unrated | — | |
| 2015-12-04 | Unrated | Unrated→Unrated | — | |
| 2014-06-24 | Unrated | Unrated→Unrated | — | |
| 2013-12-12 | Unrated | Unrated→Unrated | — | |
| 2013-07-11 | Unrated | Unrated→Unrated | — |