Smile Care Agents
210 Church Road, Zenith House, Unit 9 A-B, Leyton, E10 7JQ
London · Waltham Forest · domiciliary
Inadequate
Key question ratings
- Safe
- Inadequate
- Caring
- Requires improvement
- Well-led
- Inadequate
- Effective
- Inadequate
- Responsive
- Inadequate
Inspection history
| Published | Overall | Change | Transition | AI summary |
|---|---|---|---|---|
| 2017-03-31 | Inadequate | new | Unrated→Inadequate | Smile Care Agents received an Inadequate rating because it failed to implement fundamental safeguarding and governance systems. The service lacked risk assessments for all service users despite identified serious risks, did not conduct safe staff recruitment with missing references and identity checks, had no staff training records or supervision, and failed to maintain proper documentation including care plans, rotas, and complaints records. Leadership and management were wholly inadequate with no quality assurance processes, audits, or oversight. |
| 2014-02-28 | Unrated | Unrated→Unrated | — |