Home First - Stoke

Longton Cottage Hospital, Upper Belgrave Road, Stoke-on-trent, ST3 4QX

West Midlands · Stoke-on-Trent · domiciliary

Good

Key question ratings

Safe
Good
Caring
Good
Well-led
Requires improvement
Effective
Good
Responsive
Good

Inspection history

PublishedOverallChangeTransitionAI summary
2020-02-06GoodnewUnratedGoodHome First - Stoke received a Good overall rating because it provided safe, effective, caring and responsive domiciliary care with strong systems for safeguarding, medicine management, and learning from incidents. However, the Well-led key question remained Requires Improvement due to inconsistent staff allocation and call times, which people continued to find frustrating despite some improvements made since the previous inspection.
2018-12-12UnratedUnratedUnrated