Carolyn Jenkinson

“When we visited Northampton General Hospital's maternity service, we found leaders and staff had made real and meaningful improvements since our last inspection. Women told us they felt listened to and cared for, and they described staff as kind, supportive and reassuring throughout their maternity journey.”

“When we visited Northampton General Hospital's maternity service, we found leaders and staff had made real and meaningful improvements since our last inspection. Women told us they felt listened to and cared for, and they described staff as kind, supportive and reassuring throughout their maternity journey.”

“We found leaders and staff had made real and meaningful progress since our last inspection.”

“When we visited Birmingham Heartlands Hospital's maternity service in June, we found leaders and staff had made real and meaningful progress since our last inspection.”

“When we inspected the emergency department, we found staff working very hard to meet people's needs under very high pressure. The trust faced issues with the high number of people attending the department and delays in treatment or admission to the hospital, creating overcrowding.”

“Staff were kind and working hard to meet people's needs under high pressure, but weren't always able to do so safely.”

“We were deeply concerned that improvements in maternity services were happening too slowly, with little change since our previous inspection.”