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01  Voice · Regulator · Care home closures & provider failure

Hazel Roberts: no photograph is held, so the Care Quality Commission (CQC) monogram is shown instead.
Regulator

Hazel Roberts

Deputy Director of Adult Social Care, East of England, Care Quality Commission (CQC)

Press coverage by month · bar height shows relative volume
Dec 2025Jan 2026FebMarAprMayJuneJulyAugSeptOctNovto date
2

Quoted in the press, across 2 topics since 15 Oct 2025

OfficeCare Quality Commission (CQC), Newcastle upon Tyne, NE1 4PACare Quality Commission (CQC) is based in Newcastle upon Tyne Central and West: the organisation’s base, not a personal address.

02  Quoted on · 2 of 29 topics

Open the topic

Hazel Roberts: key facts

Kind of voice
Regulator
Role
Deputy Director of Adult Social Care, East of England
Organisation
Care Quality Commission (CQC)
Organisation based in
Newcastle upon Tyne Central and West
Quoted on
Care home closures & provider failure, A&E & ambulance response
Press coverage
Quoted in the press
Most recently quoted
28 Aug 2026
First quoted
15 Oct 2025

03  Profile

Who Hazel Roberts is

Hazel Roberts is a deputy director of adult social care at the Care Quality Commission (CQC), the independent regulator of health and social care in England. Recent CQC press releases and local press coverage give her title as deputy director of adult social care in the East of England, not the central region.

She is quoted in CQC announcements about inspection outcomes for care homes and home care services in the region. These include services rated outstanding and services downgraded to inadequate and placed in special measures. In those quotes she comments on leadership, safeguarding, risk management and person-centred care.

No career history or biography was found in public sources, so none is given here.

04  The signal · where Hazel Roberts sits on care home closures & provider failure

Quoted

Quoted in the press on care home closures & provider failure.

Placed by press coverage on this topic only, not across all topics.

  1. Professor Martin Green OBE portraitProfessor Martin Green OBESector leaderChief Executive, Care EnglandLeading
  2. Mario Kreft MBE portraitMario Kreft MBESector leaderOwner, Pendine Park Care Organisation (retired as Chair of Care Forum Wales and the Wales Care Awards in September 2026)Leading
  3. Catriona EglintonRegulatorDeputy Director of Adult Social Care (Kent), Care Quality Commission (CQC)Leading
  4. Nadra Ahmed portraitNadra AhmedSector leaderExecutive Co-Chairman, National Care Association
  5. Jayne ConnerySector leaderdirector of Care Campaign for the Vulnerable
  6. Hazel RobertsRegulatorDeputy Director of Adult Social Care, East of England, Care Quality Commission (CQC)
  7. Richard Webb portraitRichard WebbRegulatorChief Executive (Head of Paid Service), City of York Council
  8. Laura CouseSector leaderCabinet member for adult care and public health, West Northamptonshire council

Showing the leading voices and those placed around Hazel Roberts · See every voice on the topic →

05  On the record · press

What Hazel Roberts has said

By outlet · bar length shows relative volume
  • bbc.co.uk
  • bbc.com
  • nursingtimes.net

Where Hazel Roberts has been quoted

  1. Razors and dirty equipment found at Bestwood care homebbc.co.uk · 28 Aug 2026
  2. Rollesby Windmill care home in special measures after deathbbc.co.uk · 12 Aug 2026
  3. CQC downgrades rating of South Essex hospital to ‘inadequate’nursingtimes.net · 16 Oct 2025
  4. Basildon Hospital had 12-hour waits at A&E departmentbbc.com · 15 Oct 2025
How we found the articles that name Hazel Roberts: we searched news for these terms, by topic. Terms for 2 topics

Care home closures & provider failure

  • care home closure
  • provider failure
  • residential care closure
  • care home insolvency
  • care home fees
  • care home places
  • care market
  • market sustainability

Also searched with “care home closure” in each of 8 national papers, and in the Guardian by editor tag, and in trade press by category. Every term for Care home closures & provider failure

A&E & ambulance response

  • A&E waiting times
  • A&E department
  • accident and emergency
  • ambulance response times
  • ambulance handover
  • ambulance waiting
  • ambulance service
  • emergency department

Also searched with “A&E waiting times” in each of 8 national papers, and in the Guardian by editor tag, and in trade press by category. Every term for A&E & ambulance response

Verbatim

“During our visit to Eden Lodge Residential Care Home, we found a service where leaders didn't have proper control over the quality and safety of care. Leaders' audits and checks hadn't picked up problems with the environment, medicines, care plans and staffing, and known risks went unresolved for long periods.”
CQC deputy director of adult social care in the central region · Care home closures & provider failure · bbc.co.uk · 28 Aug 2026 · Read the article
“We found that people weren't receiving the standard of care they deserved.”
CQC deputy director of adult social care in the east of England · Care home closures & provider failure · bbc.co.uk · 12 Aug 2026 · Read the article
“And nurses said doctors would often reject their referrals because they were from nurses, not doctors, all of which delayed people's care more”
CQC deputy director of operations in the East of England · A&E & ambulance response · nursingtimes.net · 16 Oct 2025 · Read the article
“Staff were doing their best, but there weren't enough of them and they often couldn't see people around corners”
CQC inspector · A&E & ambulance response · bbc.com · 15 Oct 2025 · Read the article

Related media coverage

Recent UK press coverage of their topics, not necessarily citing them directly.

06  Sources

References for this biography

  1. CQC rates Suffolk care home as outstanding for the second time - Care Quality Commission. CQC's own press release quoting Hazel Roberts as CQC deputy director of adult social care in the east of England, on the re-rating of Grove Court, Suffolk, as outstanding. It also describes CQC as the independent regulator of health and social care in England.
  2. CQC downgrades rating of Norfolk care service from outstanding to inadequate. Quotes Hazel Roberts as CQC's deputy director of adult social care for the East of England. The story is about Dedicated Care East Anglia being downgraded to inadequate and placed in special measures.
  3. Sudbury care home put in special measures in CQC inspection. Press coverage quoting her on failing leadership and neglectful care at The Red House Welfare and Housing Society, Sudbury. The home was rated inadequate.
  4. CQC rates Surrey and Norfolk home care services as 'Outstanding' on first inspections. Quotes her as CQC deputy director of adult social care in the East of England on Home Instead Mid Norfolk's outstanding rating.
  5. Home which cares for adults with educational needs in Diss rated inadequate by CQC after 'hazards' found. Quotes her as CQC deputy director of adult social care in the East of England on Heywoods Grange, a learning disability and autism service rated inadequate.
  6. Emily Richards - Hft (LinkedIn). A third party's LinkedIn page. It quotes Hazel Roberts, CQC Deputy Director of Adult Social Care in the East of England, on Hft's Hollycroft service in Bedfordshire. This is not her own account and was used only to corroborate her title.
  7. Report a concern if you are a member of staff - Care Quality Commission. CQC's official address, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA, which is used for the organisation postcode and town.

Named officials of regulators, arms-length bodies and public agencies such as the CQC, NHS England or a local authority association. Citations are counted by an automated scan of UK press coverage and may be incomplete. Roles, biographies and contact details are researched and human-reviewed before they appear here; anything not yet reviewed is simply absent rather than shown unverified. This profile was last updated on 12 Nov 2026. See the methodology for how this page is built, or email contact@bridgeheadcommunications.com to correct anything on it.