Building a medtech brand?
We run PR and public affairs for companies in this market: from category launches and funding announcements to NHS procurement and regulatory communications.
Patients Know Best
Personal health record platform
Patient access & engagementClinical workflow & hospital operations
Cambridge-founded social enterprise operating what it describes as the world's largest patient-controlled personal health record, integrating NHS trust and GP data for patients directly.
The read
Patients Know Best runs a personal health record platform that lets patients hold and control access to their own combined GP, hospital and specialist records, rather than each provider holding a separate siloed record. It integrates data feeds from GPs and hospital systems so patients can share a single record with any clinician, family member or carer.
The company passed 6 million registered patients by the end of 2025, up roughly 30% over the year, helped by a nationwide GP data integration launched in mid-2025, and has expanded into international deployments spanning Lagos, Nigeria and Saudi Arabia.
The Bridgehead view
PKB's social-enterprise structure and international expansion into Lagos and Saudi Arabia give it a credible non-NHS revenue base most UK patient-access vendors lack, insulating it somewhat from the NHS procurement cycles that dictate most of this cohort's growth.
FAQs
About this page
No. The MedTech Index is independent editorial coverage — we track and write up companies we judge genuinely significant in the sector, and inclusion is not for sale. Where shown, coverage of Patients Know Best above is drawn from public reporting, not sponsored content.
We map the sector by who is actually shaping it: funding, product reach, regulatory engagement and the coverage they earn. The MedTech Index is maintained by our editorial team and updated as the market moves, not compiled from vendor submissions.
Yes. If you represent Patients Know Best, or anything here looks out of date, get in touch through our contact page and we will review it.
Work with us
Working across the healthcare sector?
We advise NHS-facing organisations, providers and health systems on reputation, policy engagement and communications that understand the sector.
Related platforms
Others in the sector map
NHS patient communications
Accurx
The near-ubiquitous messaging and online-triage platform connecting NHS GP practices, and increasingly hospitals, directly with patients.
ReadNHS patient engagement platform
DrDoctor
Patient engagement platform managing appointment bookings, reminders and remote monitoring for over 70 NHS trusts and health boards.
ReadThe firm that knows medtech
We map this sector because
we represent it.
Whether you build medical technology or run the health systems that buy it, we know the market, the media and the regulatory landscape it operates in. Thirty minutes with a partner tells you if we can help.
